![]() It also puts the dispatcher in a closer and more active role that McQuade describes as “part detective and part air-traffic controller.” Moment by moment they may be directing multiple incident responses, while simultaneously surfacing background information of relevance to responders.Īs CAD tools continue to evolve, so will the role and duties for those responsible for mission-critical communications during an emergency response. Responders don't always have the luxury of looking at their computer, said McQuade, but knowing the dispatcher is seeing the exact information at their workstation that the responding officer would see on his or her computer builds trust that the information the dispatcher is giving them is correct. “Every agency is able to look at every agency's information,” said McQuade. The ability to access information from various databases and then share that with other responders has become a game changer that adds value for first responders. Today’s dispatch is no longer just answering 911 calls – evolving technologies are making the job of a 911 dispatcher both more efficient and more challenging. To maintain a level of professionalism to assist our residents, visitors, and those utilizing the facilities of Towns County to the highest level possible.“You would grab the critical call information, the location, the caller's name, call back number, basic details of what's going on, and then broadcast it for the units to respond,” said McQuade, who has parlayed 27 years of experience as a 911 dispatcher and consolidated public safety answering point (PSAP) operations manager into a career at Tyler Technologies, where he works with their computer-aided dispatch (CAD) software solutions. REMEMBER, YOUR LANDLINE IS YOUR LIFE LINE. The 911 center can possibly retrieve your location by your phone number. ![]() If you don’t have access to these systems, dial 9-1-1 and do not hang up. If you are deaf or hearing /speech impaired, you may use a TTY or TTD Telephone to communicate with the 911 Center. ![]() You should give your name, phone number, and the address where help is needed to the Dispatch operator. When you call 911, stay calm and clearly state your emergency. Please tell the 911 operator your situation so they know it isn’t an emergency. If you accidentally call 911 without an emergency, please DO NOT hang up. It is better to be safe and let the 9-1-1 operator determine if you need emergency assistance.Ī CALL TO 911 IS NOT TO OBTAIN INFORMATION, OR DIRECTORY ASSISTANCE. If you are ever in doubt of whether a situation is an emergency, you should immediately go ahead and call 9-1-1. Towns County operates using the state of the art InterAct CAD (Computer Aided Dispatch) equipment which is widely used by emergency centers.ĩ11 IS FOR EMERGENCIES ONLY!!! An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department, or an ambulance. The 9-1-1 operator will typically ask the caller to verify the information which appears on his /her computer screen. Enhanced 911, or E911, routes emergency calls to the appropriate 9-1-1 answering point (PSAP) for your location, AND it automatically displays your phone number and address. Towns County is also an ENHANCED 911 Call Center. The 9-1-1 calls go over dedicated networks to find the appropriate location, and our trained personnel will send the emergency help needed. Dispatchĩ11 is the emergency phone number to call for help in a police, fire, or medical emergency. We currently provide the following services for our 10,471 citizens: Towns County E-911 is the primary Public Safety Answering Point (PSAP) for Towns County. ![]() Email: of operation: 24 hours day / 7 days week / 365 days a year
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